Well, this is a weird and challenging time, to say the least. It seems like just last week we were talking to our customers about upfitting that new branch, working on that acquisition, and getting all of those tablets purchased for the new techs in the field… yet here we all are, some of us grinding to a near halt. COVID-19 has taken its toll on all of the industries we serve at Nuvo Solutions. Inevitably, conversations have come up about customers’ Verizon, AT&T, and Sprint bills. Now, more than ever, it is time (as one of our favorite customers said last week) “to get skinny”.
We have prided ourselves on lowering customer expenses for many years and now, more than ever, we are doubling down on that skill set as we navigate this crazy time on behalf of our customers and non-customers alike. Everyday we receive emails and phone calls asking the same questions “What is my cell phone carrier going to do?”, “Can we delay payments?”, “Are there any ways to lower my expenses right now?”, “How long has Dave’s beard gotten since he hasn’t been able to go to the barber?”
We understand, so here are the resources and answers that we have dug up, as well as a few tips along the way, to hopefully help us bridge this gap.
- Lower your expenses. Yes, you can lower your expenses right now, there is a bit of a backlog with the carriers so it might take a few days so don’t delay! If you need assistance and an analysis send us your bills and we will do what we can to help. Now might be the time to cancel that insurance plan that you haven’t used, trim the fat of idle devices, etc…
- Suspend lines of service. You can suspend lines with every carrier, most of this can be done from the carrier login wireless portals. Verizon, for instance, has policies with 60 day no pay on unused lines*. If you are unable or have questions, call us, we will help, no obligation!
- Don’t worry about your service being shut off by the carrier. The carriers HAVE responded, the official responses for our most common carriers are below. In short, no one is cutting off service for the next 60 days, regardless of bills being paid.
- Get paid for unused devices. Do you have old devices lying around that are not in use? Trade them in! Get credits against your bill, or even better yet, use a service to sell the devices for a physical check or payment.
- Monitor your resources. Since we haven’t mentioned GPS in this article most GPS providers are being lenient during this time as well. Deferring payment on some of the trucks is also an option.
Here are the links for the FAQ for Verizon, Sprint and AT&T and their official statements
We will all get through this and we look forward to seeing you on the other side!